Quick Answer: What Is Considered Confidential Customer Information?

What are the three different types of confidential information?

The types of information that is considered confidential can include:name, date of birth, age, sex and address.current contact details of family, guardian etc.bank details.medical history or records.personal care issues.service records and file progress notes.individual personal plans.assessments or reports.More items….

How do companies secure customer information?

Most companies keep sensitive personal information in their files—names, Social Security numbers, credit card, or other account data—that identifies customers or employees. … A sound data security plan is built on 5 key principles: TAKE STOCK. Know what personal information you have in your files and on your computers.

What type of information is confidential?

Confidential business information refers to information whose disclosure may harm the business. Such information may include trade secrets, sales and marketing plans, new product plans, notes associated with patentable inventions, customer and supplier information, financial data, and more.

Why is customer confidentiality important?

Failure to protect and secure confidential information may not only lead to the loss of business or clients, but it also unlocks the danger of confidential information being misused to commit illegal activity such as fraud. A key element of confidentiality is that it helps build trust.

How you would protect client or customer information?

Enable firewalls and antivirus protection. Firewalls and antivirus protection are basic security measures to safeguard your data. While firewalls help to prevent unauthorized access, antivirus software helps prevent, detect, and remove harmful programs from your computer.

What is an example of breach of confidentiality?

An example of a breach of confidentiality could be if a freelancer works for a number of clients in the same industry and accidentally emails confidential business information to the wrong client. Another example is if there is sensitive information on a laptop and the laptop is stolen.

What are the basic principles of confidentiality?

The principle of confidentiality is about privacy and respecting someone’s wishes. It means that professionals shouldn’t share personal details about someone with others, unless that person has said they can or it’s absolutely necessary.

How do you ensure confidentiality?

Ten ways to protect your confidential informationProper labelling. … Insert non-disclosure provisions in employment agreements. … Check out other agreements for confidentiality provisions. … Limit access. … Add a confidentiality policy to the employee handbook. … Exit interview for departing employees. … Consider notifying the new employer.More items…•

Why is it important to protect customer privacy?

Privacy is embedded in everyday interactions with customers. Privacy is something that can impact a brand, disrupt the customer experience and potentially damage a company’s reputation. … Protecting user privacy will enable you to drive more revenue and gain more customers.

What information is considered confidential and how is this information handled?

What is considered confidential? All attorney-client communications, work product, and trial prep documents should be regarded as confidential. Other examples of confidential information include client medical records, workers’ compensation claims, financial records, and HIPAA information of both clients and employees.

What is not considered confidential information?

The following shall not be considered to be Confidential Information: (a) information which is publicly known or which becomes publicly known through no fault of the receiving party; (b) information which is lawfully obtained by the receiving party from a third party (which third party itself lawfully obtained the …

When should you share confidential information?

You can share confidential information without consent if it is required by law, or directed by a court, or if the benefits to a child or young person that will arise from sharing the information outweigh both the public and the individual’s interest in keeping the information confidential.

What is confidential customer information?

Client confidentiality is the principle that an institution or individual should not reveal information about their clients to a third party without the consent of the client or a clear legal reason. … This applies to bank account information or medical record.

Can you be fired for sharing confidential information?

And yes, this applies, even if you don’t have a written contract stating this. This is a principle that the law implies into an employer and employee relationship. If you deliberately breach these expectations and intentionally disclose confidential information, you could be fired or even sued.

How do you deal with sensitive or confidential information?

5 ways to manage confidential and sensitive informationKnowledge of the existing and upcoming regulations. Depending on the type of information you’re handling, you may need to adhere to Global, Central or State laws from time to time. … Know the internal rules. … Maintain your paperwork. … Limit access by segregation of duties. … Communication of expectations.

What are the three types of sensitive information?

The three main types of sensitive information that exist are: personal information, business information and classified information.

What is confidentiality example?

Sharing client information with a third party without permission or the authority to do so. Using confidential information for your own personal gain (or someone else’s) Leaving personal or sensitive information accessible to others (for example on an unsecure computer or mobile device)

How can we protect customer privacy?

A Seven-Step Guide to Protecting Customer PrivacyConduct a data privacy audit. … Minimize data collection and retention. … Secure the data you keep. … Post a privacy policy. … Communicate with customers. … Give consumers a choice. … Provide a forum for complaints.

What is considered confidential information in the workplace?

And because, privacy laws. Personnel information is confidential and information in an employee’s file, such as bank and superannuation, salary, health records, disciplinary actions and termination/separation reason cannot and should never be discussed with other employees not party to information.